PAYMENT INFORMATION
We accept the following forms of payment:
- Visa
- MasterCard
- Discover
- American Express
- Personal check (via mail)
- Money Order (via mail)
If you choose to pay with check or money order, we recommend sending a prepaid money order to ensure a quicker processing time. All orders paid via personal check or money order will no be shipped until the payment has been received and has cleared.
To place an order by phone, please call Customer Service at (888) 596-3623. Please have the credit card and cardholder ready to verify all information needed. Our Customer Service reprsentatives are ready to help you with any questions or order from Monday through Friday between 9:00 AM to 4:00 PM Pacific Standard Time, excluding holidays.
SHIPPING INFORMATION
Free Shipping for orders over $50.00 (UPS Ground Service)
$5 flat rate shipping for orders under $50
Orders are shipped within 24-48 hours, excluding weekends and holidays.
All orders over $250 or with a different Bill To and Ship To address require a Delivery Signature.
Shipping & Handling costs are determined by the customer's location and order total. Transit times may vary depending on the location of the customer and shipping service.
We offer the following shipping methods:
UPS (United Parcel Service)
- Continental United States
- UPS Ground Service - 5-7 Business Days
- UPS 3 Day Select Service - 3 Business Days
- UPS 2nd Day Service - 2 Business Days
- UPS Next Day Service - 1 Business Day
- Alaska & Hawaii
- 2nd Day Air - 2 Business Days
Tracking Packages
- Tracking information will be emailed once the order has been shipped.
International Customers
Please call us at (888) 596-3623 or email us at customerservice@defyboardshop.com.
Please let us know what items you would like to order and we can give you an price on shipping.
We will only accept PayPal payments and will only ship to the address that is linked with the PayPal account.
Sizing Information
If you are unsure about sizes on shoes and clothing, please refer to the sizing charts below:
Shoes
|
MEN USA
|
3.5
|
4
|
4.5
|
5
|
5.5
|
6
|
6.5
|
7
|
7.5
|
8
|
8.5
|
|
WOMENS USA
|
5
|
5.5
|
6
|
6.5
|
7
|
7.5
|
8
|
8.5
|
9
|
9.5
|
10
|
|
UK
|
2.5
|
3
|
3.5
|
4
|
4.5
|
5
|
5.5
|
6
|
6.5
|
7
|
7.5
|
|
EUR
|
34.5
|
35
|
36
|
36.5
|
37
|
38
|
38.5
|
39
|
40
|
40.5
|
41
|
|
CM (centimeters)
|
22.5
|
23
|
23.5
|
23.5
|
24
|
24.5
|
24.5
|
25
|
25.5
|
26
|
26.5
|
(continued)
|
MEN USA
|
9
|
9.5
|
10
|
10.5
|
11
|
11.5
|
12
|
13
|
14
|
15
|
16
|
|
WOMENS USA
|
10.5
|
11
|
11.5
|
12
|
|
|
|
|
|
|
|
|
UK
|
8
|
8.5
|
9
|
9.5
|
10
|
10.5
|
11
|
12
|
13
|
14
|
|
|
EUR
|
42
|
42.5
|
43
|
44
|
44.5
|
45
|
45.5
|
47
|
48.5
|
50
|
52
|
|
CM (centimeters)
|
27
|
27.5
|
28
|
28.5
|
29
|
29.5
|
30
|
31
|
32
|
33
|
34
|
Mens Shirt Sizes
|
Size
|
XS
|
S
|
M
|
L
|
XL
|
XXL
|
|
Chest (inches)
|
30 - 33
|
34 - 37
|
38 - 40
|
41 - 43
|
44 - 47
|
48 - 50
|
Mens Pant Sizes
|
Size
|
XS
|
S
|
M
|
L
|
XL
|
|
Waist (inches)
|
24 - 28
|
29 - 31
|
32 - 34
|
35 - 37
|
38 - 40
|
|
Inseam (inches)
|
30
|
31
|
32
|
33
|
34
|
Helmets and Flex-Fit Hats
|
Size
|
S - M
|
L - XL
|
|
Head Circumference (inches)
|
21 1/8 - 22 1/4
|
22 1/4 - 24
|
RETURN POLICY
If for any reason you are not pleased with your purchase, and would like to return all or part of your order for an exchange or refund, we will gladly accept your request. The exchange or return must be done within 30 days of the original receipt date and meet the guidelines for particular merchandise listed below:
- Clothing
- All clothing must be unworn, in brand new condition, and original tags must be attached.
- Clothing must be clean and unwashed - no pet hair, no human hair, no smoke odor.
- Clothing that has been worn and/or washed are not eligible for a return or exchange.
- Skateboards and Hardgoods
- All skateboards and hardgoods must be unused and in brand new condition.
- Once a skateboard deck has been assembled, it or its parts cannot be returned or exchanged.
- Skateboard decks are not eligible for return or exchange if broken or contains pressure cracks.
- Returns on skateboards due to a manufacturer's defect include warpage, miss drilled holes, delamination.
- Shoes
- Shoes must be unworn, in brand new condition, and include original undamaged packaging.
- Shoe boxes must not have packaging tape on it - Please use the box the shoes were shipped in to return shoes.
- We strongly recommend to try on shoes on carpet to keep shoes in returnable condition.
- DVDs/Videos
- DVDs/Videos must be unopened an in original packaging.
Customers are responsible for all shipping costs on returns, unless your order qualifies as a mis-ship.
We do not issue refunds on shipping for canceled or refused orders after they have already been damaged.
We strongly suggest to ship back merchandise in the box your order was shipped in and return the package using UPS or USPS.
FREQUENTLY ASKED QUESTIONS
When will my credit card be charged?
- After placing an order, please expect your credit card to be charged within 48 hours (excluding Sundays and holidays). All orders containing back ordered items will not be charged until item(s) are in stock.
When will my order be shipped?
- All in-stock item(s) will be shipped immediately. Customers will be notified via email if any item(s) on order were backordered. Item(s) on backorder will be shipped 1-2 weeks later. Backorders will be shipped to the customer as soon as the product(s) come in to our warehouse with no additional shipping charge.
Will I be charged sales tax?
- California residents will be charged a sales tax of 8.75% to their order. If you live outside California, you will not be charged sales tax.
If I have a question regarding my order, what do I do?
Can I return or exchange my order at one of your retail locations?
- Unfortunately, orders purchased online cannot be returned or exchanged at one of our retail locations. All returns must be shipped back to our warehouse address:
Defy Boardshop Inc.
22765 Savi Ranch Parkway, Suite B
Yorba Linda, CA 92887-4620
What should I do if I receive the wrong product?
- If you receive the wrong product, please contact our Customer Service Department at (888) 596-3623. Please have the following information ready:
What should I do if my order is missing a product?
-
If your order is missing an item, please contact our Customer Service Department as soon as possible at (888) 596-3623. We will look into your inquiry by reviewing your order and our inventory. If the item was not shipped, we will gladly ship the original item ordered free of charge.
What should I do if I receive a defective product?
-
If a product in your order has a manufacturing defect, please contact our Customer Service Department as soon as possible at (888) 596-3623.
-
Please explain the defect to to your Customer Service Representative (they will determine whether or not it qualifies as a manufactured defective product).
-
If your product qualifies, we will replace your product and ship it immediately.
-
The following examples qualify as defective merchandise, but are not limited to:
-
Clothing: loose stitching, mislabel on size tag
-
Skateboards; warped deck, misdrilled holes, delamination
-
Shoes: loose stitching, midsoles glued incorrectly
PRIVACY POLICY
Information Usage
The information collected during the registration is used primarily to process and ship your order. Your account information is mantained privately on our secure web servers. Defy Boardshop requires this information be handled securely and responsibly. Defy Boardshop does not sell, share, or rent email addresses and does not condone unsolicited email.
Defy Boardshop will disclose any information we maintain when required to so by law, for example, in response to a court order or a subpoena. We also may disclose such information in repsonse to a law enforcement agency's request.
Cookies
Small text files stored on your computer's hard drive, cookies are used by Defy Boadshop to enhance your shopping experience. Cookies are also used to speed up the browsing experience and website performance while using Defy Boardshop. They are used to personalize your experience whie using our website.
Security
The security of your information regarding your order is very important to us. We use the 128-but Secure Socket layer protocol to protect the security of your information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect if from being decoded by anyone other than Defy Boardshop.
CONTACT US
Email
Feel free to contact us with any questions or concerns at:
customerservice@defyboardshop.com
Emails are generally answered with 24 hours, excluding weekends and holidays.
Phone
Toll Free (888) 596-3623
Phone calls are generally answered from Monday through Friday, 8:00 AM to 4:00 PM, excluding holidays.
Messages are generally answered within 24 hours, excluding weekend and holidays.
All inquiries and questions regarding website orders, must call our toll free number during its normal operation hours.
Mailing Address
Defy Boardshop
22765 Savi Ranch Parkway, Suite B
Yorba Linda, CA 92887-4620
Store Location
Defy Boardshop
451 Magnolia Ave. #101
Corona, CA 92879
Ph: (951) 371-2707
Store Hours:
M-Th: 11:00 AM - 8:00 PM
Fri-Sat: 10:00 AM - 8:00 PM
Sun: 11:00 AM - 7:00 PM
